VIVA Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with our website, place an order, or contact us:

• Name, email address, phone number, billing and shipping addresses
  
• Payment details (processed securely through our payment partners; we do not store your full card information)
  
• Account login details if you create a customer account
  
• Purchase history and preferences
  
• Technical data such as IP address, browser type, and browsing activity
  

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
  
• Communicate with you about your purchases, returns, or customer service requests
  
• Send updates, promotions, or newsletters (only if you have opted in)
  
• Improve our website, services, and shopping experience
  
• Detect, prevent, or investigate fraud and misuse
  

3. Sharing Your Information

We only share your personal information with trusted third parties when necessary, including:

• Payment processors and delivery companies to complete your order
  
• IT and website service providers to maintain our shop
  
• Legal or regulatory authorities if required by law
  

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

5. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

6. Your Rights

You have the right to:

• Access and request a copy of the personal data we hold about you
  
• Request corrections to inaccurate or incomplete information
  
• Request deletion of your personal data (subject to legal or contractual obligations)
  
• Opt out of marketing communications at any time
  

To exercise your rights, please contact us at cs@vivatravelwares.com.

7. Cookies & Tracking

Our website uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can manage cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: cs@vivatravelwares.com
• Phone: (+852) 3568 5516
• WhatsApp/Signal: +852 4644 0244
• WeChat: omnidishk