Warranty & Repairs

WARRANTY TERMS &CONDITIONS

VIVA guarantees all its products against any manufacturing defects, covering materials and workmanship, for the length of time stated in the warranty. You are entitled to an exchange or refund for a manufacturing defect that cannot be repaired (as determined by VIVA Authorized Repair Centre).

A proof of purchase document from an authorized retailer must be presented upon requesting a warranty claim.

Type of proof of purchase accepted:

• Printed or digital invoice
• Online order confirmation email

Proof of purchase must clearly show:

• Store name of authorized retailer
• Date of purchase
• Product name or product code

VIVA is committed to providing active support beyond purchase and enabling the use of your product well into the future. Warranties are an integral part of our ability to provide the best service possible to you and your product.

Note: Our warranties are non-transferable and only cover the original purchaser or their gift recipient. Warranties only apply to VIVA collections that are available.

VIVA's Limited Warranty is not applicable

If your proof of purchase is lost, defaced, illegible.

If the purchase was made through an unauthorized reseller; if the product was imported without permission (i.e. parallel imports); if the product was sold as used, reconditioned, returned, or refurbished.

If any unauthorized modifications or repairs have been made.

Incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.

Shell Cracks: Cracks emerging from regular use usually stem from substantial force and are not covered by warranty.

Damage During Transport

• If your luggage sustained damages while traveling by air or train, it is important that you contact the airline or travel provider as soon as you arrive at your destination.
• Airlines are responsible for damages to your luggage, but some have a limited 24-hour claim window. Please do not leave the arrival/baggage claim area until the matter is addressed.
• Taking action while you are still at the airport will give you the best chance to have your damage claim resolved.

Wear and Tear: We commit to prolonging your luggage life by replacing standard broken or worn parts (subject to availability):

• TSA Combination Lock
• Top Carry Handle
• Side Carry Handle
• Trolley
• Wheel
• Side Bumper
• Zipper Puller

VIVA's maintenance & repair instructions

1. Send us the following information by WhatsApp/ Signal/ WeChat or Email

• A photo of the purchase receipt.
• A photo of the suitcase front.
• Photo(s) of the malfunctioned or damaged part(s).

2. Returned the damaged suitcase to the Repair Centre.

3. Collect the repaired suitcase from the Repair Centre.

Contact Us

We take extreme care in ensuring that our products are of the highest quality. However, if for any reason you identify an issue with the products delivered to you, we would like to help resolve the problem. Please contact our customer service team for assistance.

• Tel：+852 3568 5516
• Email: cs@omnidis.com
• WhatsApp / Signal: +852 4644 0244
• WeChat: omnidishk

10:30am - 2:00pm & 3:00pm - 6:00pm (Monday to Friday)