FAQ

Product Care and Product Information

• How can I care for my suitcase?
  • Clean your polycarbonate shell/ interior lining of suitcase with a soft cloth and warm water with mild soap. Make sure the cloth is not too wet when cleaning to avoid water seeping in your suitcase. Any detergents containing alcohol may damage your suitcase’s shell.
  • Pay attention when cleaning the contact points of parts such as locks, wheels, handles, zipper pulls…make sure the cloth is not too wet to prevent water from entering the suitcasee compartment.
  • Keep the case body dry, wipe it thoroughly with a soft cloth and dry it. Let your suitcase dry completely before storing in a dry and cool place. You can place some clothing fragrance bags, desiccant, bamboo charcoal bags or tea bags in the box to prevent mildew effectively and reduce odor.
  • If your suitcase accidentally gets stained while traveling, clean it with disinfecting wipes as soon as possible…but don’t use alcohol-based products on the suitcase shell.
  • For stubborn scuff marks on the polycarbonate shell that water and soap can’t easily remove, use leather care cleaner and clean by the eco-friendly eraser sponge.
  • Check and clean the wheels frequently and wipe off the dirt on the wheels with a damp cloth. If there is hair entangled in the middle of the wheel axle, you can use a hairpin or scissors to pull it out and then check whether the wheel is smooth. If there is no problem, you can add an appropriate amount of lubricating oil to the wheel axle to prevent the wheels from rusting. Take out the suitcase and push it regularly to prevent the wheels from oxidizing.
• How should I use my suitcase correctly?

  When going up/down stone steps, handles must be used to lift the suitcase. Improper use of pull trolley system to lift suitcase can easily damage the internal structure of the trolley system.

• Why should I Invest in a good quality suitcase?

  A quality suitcase should have strong stitching and must be made of material that does not tear easily. Because suitcase brands that insist on high quality meet higher standards in materials, style, and functionality and make them last longer. And safety is also their top priority. Therefore, all collections of styles are equipped with double-safe security zippers and TSA lock system. On the other hand, reputable brands also offer free repair and maintenance services. When you buy suitcase from them, you can enjoy peace of mind because they come with full after-sales support. The brand also has an authorized service center where your suitcase will receive expert care.

• Is the suitcase waterproof?

  No, most suitcases are lightly water-repellent only! It is not recommended to use it during periods of heavy rainfall. The zippers inning and seams between various accessories may also cause water to enter.

• What are the benefits of double safe security zipper suitcases?

  Double safe security zipper s are designed with security in mind, providing rigid structural features to prevent theft and keep your belongings safe. The most important thing is to deter criminals effectively from putting contraband into your suitcase for transportation purposes.

• Why can the lock code be opened with any combination after the suitcase has been travel after check-in storge?

  This is because the TSA code lock was opened on the immigration suitcase through customs, but the original settings were not properly restored after completion. Please contact us on our Repair Hotline, WhatsApp, Signal, WeChat or at cs@omnidis.com for next steps of assist.

• Why didn’t the suitcase I purchased come with a key?

  Yes, no key is correct.

  Because the TSA lock keyhole in the suitcase is specially designed for customs, there will be a set of keys specially designed to open the TSA lock, and this set of keys is impossible for ordinary citizens to own. Even if you buy it yourself, you will not own the key. In simple terms, this set of “universal key” can open all TSA locks. When the suitcases needs to be inspected, customs officers use this key to open it and then lock it again.

  TSA lock information:

  TSA (Transportation Security Administration), the U.S. Transportation Security Administration. To improve immigration security many years ago, the United States stipulated that all inbound suitcase must be opened for inspection, so passengers only have two options: leave it unlocked or use a TSA lock. If the customs officers cannot open the locked checked suitcase, they will pry it open directly.

  In the beginning, only the United States needed to use it. As time goes by, more than 50 countries such as Canada, Australia, Japan, and South Korea use TSA locks now. Therefore, the TSA lock was born to solve this problem. When purchasing suitcase that needs to be check-in storage, you must choose a collection with a TSA customs lock.

• How do I set up a combination code for my VIVA suitcase?

  Please search user combination lock instructions as below:

  • VENUS Front Open Zipper #FM712/ FM712S

   

  • VESTA II 20/80 Open Zipper #FM738

   

  • VANDA II Frame #FP739